Jason Wong
Product Designer


Innovating design for low-resource neonatal infants



Africa has the highest fertility rate in the world. However, due to the lack of infrastructure and functioning equipment - it’s difficult to care for newborns. 

In Uganda, neonatal care is a predominant issue. With the lack of resources and the disproportionate newborn to nurse ratio (80:3) in the NICU wards – our client, Neopenda, is bridging that gap.

Neopenda’s provides vital signs monitoring to Uganda and other low-resource environments in an affordable wearable device and tablet.



The neonatal nurses in these wards are stretched thin.

 They are unable to consistently monitor infant vitals, and when they are - it’s a very manual process. 

Due to the manual nature of monitoring, often times the nurses are forced to play a high stakes guessing game in treating these infants.

My role in this initiative was Researcher and Product Designer.

I led client meetings, user interviews in the project and worked on all aspects of the new platform, including the research, UX, and visual design. I also revamped the UX and UI of areas of the platform and worked closely with my teammates, Neopenda co-founders, and design director on scope. 

We were asked to re-design their platform and solve user pain-points.

The video depicts the situation that my team and I were asked to solve for. Neonatal infants in Uganda are in dire situations for suitable care, and the nurses are in need of a way to quickly assess and care for them.


Neopenda's platform: Before

To help us in our initial research-gathering, we conducted a heuristic evaluation of the existing interface. This created a baseline for testing Neopenda’s interface, which helped guide us in developing an improved solution by rectifying the violations.


We designed Neopenda, a tablet platform for neonatal nurses to help them save lives by more efficiently monitoring vitals of infants. 

These infants, often admitted to highly overcrowded wards with no name or medical history, are now given a chance to receive the care they need by bringing attention to areas of health linked to critical conditions. Neopenda’s platform also gives the nurses deeper insight to address, assess, and quickly locate infants in trouble.


Bird's Eye View

Monitor and track vitals while infants-in-need are highlighted

  • A sidebar that lists all neonatal infants logged into the ward. 
  • This functionality gives nurses a way to monitor the infants through highlighting issues. 
  • Upon double-tapping the neonatal tab, the dashboard will auto-scroll to the card of the infant allowing nurses to quickly assess the situation. 


Actionable Vitals

Analyze and act on neonatal vitals

  • Each card represents the wearable vital tracker for each infant. With the four essential vitals in tracking neonatal health displayed, and critical vitals highlighted, it presented a solution for low-resource caretakers. 
  • Taking it a step further, we solved issues of locating infants in a highly dense ward. By tapping the locate button, the light on the wearable device would begin blinking rapidly until located. 
This was deemed by our stakeholders and users as the biggest solve for the current problem.  


Versatile Analysis

Quick and detailed view

  • Nurses are able to tap into specific vitals, allowing them to view trends graphs with specific detail, in-depth patient info, as well as setting parameters for alarms. 
  • This gives nurses the flexibility to analyze and react to the wide range of health complications found in hectic environments


The rest of this case study is currently under reconstruction, but reach out and I'm happy to break down the whole process. In the meantime - follow Neopenda's journey and how my team and I were featured in their newsletter!